Privacy Policy

1. Who We Are

EssanzaLab operates essanzalab.com and offers designer-inspired fragrances to customers worldwide. This policy explains how we collect, use, disclose, and safeguard personal information.

For privacy questions, contact us at support@essenzalab.com.

2. Information We Collect

We collect only the information needed to operate the store:

• Order information: name, shipping address, email, phone, and payment status.
• Browsing information: IP address, device/browser data, visited pages, and standard server logs.
• Country preference: your selected shipping country, stored as a cookie.
• Communication data: information you send when contacting support.

3. How We Use Information

We use personal data to process orders, calculate shipping, deliver purchases, provide support, prevent fraud, improve the website, and comply with legal obligations.

4. Sharing & Third Parties

We do not sell personal information. We share data only with service providers needed to run the business, such as fulfillment partners, logistics providers, Stripe for payments, and legal authorities when required by law.

5. Cookies

We use essential cookies such as essanzalab_country for shipping country and Stripe cookies for secure payment processing. We do not use third-party advertising cookies.

6. Retention, Rights & Security

We keep order data as long as needed for fulfillment, legal obligations, disputes, and accounting. Depending on your location, you may request access, correction, deletion, portability, or objection to processing.

We use HTTPS, limited access to order data, and secure payment processing via Stripe. No internet transmission is guaranteed to be 100% secure.

7. Contact

For privacy requests, email support@essenzalab.com with the subject line Data Request.