Terms of Service

Last updated: July 2026

1. Store Overview

EssanzaLab offers designer-inspired fragrances through essanzalab.com. We do not claim to sell original designer brands unless a product page explicitly says so.

By using the website or placing an order, you agree to these terms.

2. Products and Availability

Product descriptions, images, prices, stock, and shipping availability may change. We try to keep product information accurate, but errors can happen.

If an ordered product becomes unavailable, we may contact you with options such as a replacement, delay, or refund.

3. Orders and Payment

Orders are accepted only after payment is authorized. Payments are processed securely by Stripe.

You are responsible for providing complete and accurate shipping and contact information.

4. Shipping

Shipping rates and delivery estimates are calculated during checkout. Delivery times are estimates and may be affected by customs, holidays, logistics delays, or events outside our control.

Import duties, customs charges, or local taxes are the buyer's responsibility where applicable.

5. Returns and Refunds

If there is a problem with your order, contact us at essenzalabofficial@gmail.com with your order details.

Refunds and replacements are reviewed case by case, especially for damaged, incorrect, unavailable, or undelivered orders.