Privacy Policy

Last updated: June 2026

1. Who We Are

EssenzaLab (“we,” “us,” “our”) operates the website essenzalab.com. We are a curated dropshipping business offering designer-inspired fragrances to customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

For questions about this policy, contact us at support@essenzalab.com.

2. Information We Collect

We collect the following categories of information:

• Order Information — full name, shipping address, email address, phone number, and payment details (processed securely by Stripe; we do not store full credit card numbers).
• Browsing Information — IP address, browser type, device information, pages visited, and time spent on the site (collected via standard server logs and cookies).
• Country Preference — your selected shipping country (stored as a cookie for accurate pricing and shipping estimates).
• Communication Data — any information you provide when contacting us via email or support channels.

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Fulfillment — to process, ship, and deliver your orders. Your shipping details (name, address, phone) are shared with our fulfillment and logistics partners solely for the purpose of delivering your purchase.
• Payment Processing — payments are handled by Stripe. Stripe collects and processes your payment information in accordance with their Privacy Policy. We do not store or have access to your full payment card details.
• Customer Support — to respond to inquiries, resolve issues, and provide order updates.
• Site Improvement — to analyze browsing patterns and improve our website experience.
• Legal Compliance — to comply with applicable laws, regulations, and legal requests (e.g., tax reporting, fraud prevention).

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only as necessary to operate our business:

• Fulfillment Partners — your name, shipping address, and phone number are shared with our supplier and logistics partners (including AliExpress sellers) to fulfill and deliver your order.
• Payment Processor— Stripe, Inc. processes all payments. Stripe may collect and process data independently; see Stripe's privacy policy for details.
• Hosting & Infrastructure — our website is hosted on Vercel and Railway. Server logs (including IP addresses) may be processed by these providers as part of standard operations.
• Legal Authorities — we may disclose information if required by law, court order, or governmental regulation.

5. Cookies

We use a minimal set of cookies essential for the operation of our website:

• essenzalab_country — stores your selected shipping country (10-year expiry). Used to show accurate pricing and shipping options. No personal data is stored in this cookie.
• Stripe Cookies— Stripe sets cookies for fraud prevention and payment processing. These are governed by Stripe's cookie policy.

We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect checkout functionality.

6. Data Retention

We retain your order information for as long as necessary to fulfill your order, comply with legal obligations (tax records are typically kept for 5–10 years depending on jurisdiction), resolve disputes, and enforce our agreements. Browsing data in server logs is retained for a maximum of 90 days.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — correct any inaccurate or incomplete data.
• Erasure— request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing of your data in certain circumstances.

To exercise any of these rights, email us at support@essenzalab.comwith the subject line “Data Request.” We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data — including HTTPS encryption for all data in transit, restricted access to order data, and secure payment processing via Stripe (PCI-DSS Level 1 certified). However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Material changes will be communicated via email to customers with active orders.

11. Contact

For privacy-related inquiries or to exercise your data rights:
📧 support@essenzalab.com

Data Controller: EssenzaLab, reachable at the email above.